AstroNavia help

Contact support

Email support@astronavia.com for help with your account, readings or privacy requests. Include a short description of the problem and your app version. Never send passwords or payment card details.

Report a reply

In Chat, choose Report this reply below a reply. Describe the issue and open the email draft for support@astronavia.com. The reply text is shared only if you choose to include it. Review and send the email to submit your report. On the website, the same report option opens an email draft with the reply reference and your description.

Advertising choices

Occasional ads help support the free iPhone and iPad app. New users select their own age range during setup; ads are shown only to users aged 16 or older after the required privacy checks and the first three visits. Open More → Settings & privacy → Advertising privacy to update your age range or manage Google’s privacy choices when available. Existing users retain their earlier optional-ads choice and pause control. Ads appear at most once every six hours when returning to Home and do not interrupt an active reading or chat.

Find your saved charts

Sign in with the same Apple or Google account you used before, then open Charts. Use Add birth chart to create another person’s profile.

Continue an interrupted reading

Reopen Chat and choose Resume when offered. Keep the same request while it is being checked; the app uses its saved reference to avoid charging twice.

Points after an App Store purchase

Wait for Apple’s confirmation, then open More → Points wallet and choose Recover purchases. Stay signed in to the AstroNavia account used for the original purchase. Completed consumable purchases are kept in that account’s wallet.

Account and privacy

In the iPhone app, open More → Settings to manage AI sharing or delete your account. Delete account permanently removes saved personal data and disables access to remaining points. If you used Apple sign-in, follow the confirmation instructions to remove the Apple connection as well.

Refunds

For an App Store transaction, use Apple’s Report a Problem page. For a website purchase, use the contact information on your Shopify order confirmation.